Refund Policy

Effective date: July 18, 2026

Project-scoped access

AssurePlan Project Passes grant access to assurance capabilities for one saved project and a fixed access period. They are not account credits, recurring subscriptions, or transferable seat licenses.

When a refund may be available

We review refund requests for duplicate charges, unauthorized charges, billing errors, or a material failure to provide the paid project access after we have had a reasonable opportunity to resolve the issue.

A completed assurance scan, exported report, exported updated plan, or other paid project output may affect eligibility because the purchased project service has been used.

How to request a review

Use the contact page and include the account email used for purchase, the payment or order reference, the project name, and a short description of the issue. We normally acknowledge requests within two business days and communicate a decision within five business days.

Approved refunds

Approved refunds are returned to the original payment method where available. Payment providers and banks may take additional time to complete the return. Access associated with a refunded Project Pass may be removed.

Changes to this policy

We may update this policy for future purchases. The policy in effect at the time of purchase applies to that purchase, subject to applicable law.